Kaynchi’s Privacy Policy
Last update:
Please read this privacy policy (the “Policy”) carefully to understand how Fiverr International
Ltd., (“Kaynchi”, “we”) uses personal information. By accessing or using www.fiverr.com, the
Kaynchi mobile app, or any other related sites, applications, services and goods, or any other
website operated by Kaynchi that links to this policy (each, the “Platform”), you acknowledge
that you have read and understood this Policy. This Policy may change from time to time; any
changes we make to this Policy will be posted on the Platform, we will also take any other steps,
to the extent required by applicable law, including notifying you about material changes.
Changes to this Policy are effective as of the stated "Last Updated" date. We recommend that
you check the Policy periodically for any updates or changes.
Kaynchi and its affiliated companies is committed to protecting the personal information of its
users - buyers, artists and other visitors browsing the Platform (“users”) as well as affiliates,
influencers and other collaborators interacting with Kaynchi. We believe that you have a right to
know our practices regarding the information we collect when you visit and/or use the Platform.
This Policy explains our privacy practices for the Platform and services provided by Kaynchi as
well as privacy practices that apply to affiliates, influencers and other collaborators who are
individuals. By accessing and/or using the Platform and its related sites, applications, services,
goods and/or registering for an account and/or registering to our affiliate or influencer or similar
program, you acknowledge that you understand how we process your personal data in
accordance with this Policy, including our collection, use, disclosure, processing and retention of
personal information. You can also learn how to limit sharing of information in this Policy.
1 Who are we
We are R-Sc Internet Services Pakistan (Private) Limited (“we”, “us” or “our”), but usually we
just use the name Kaynchi Pakistan.
While visiting our Platform, registering or placing orders, you agree to this privacy policy. This
privacy policy applies to all personal data obtained by us through your use of our platform. It
does not apply to any websites controlled by third parties not affiliated with us that our platform
may link to (“Third Party Sites”). The relevant privacy policies set out in the respective Third
Party Sites shall apply in those cases.
If you have any questions about data protection at Kaynchi, you can contact our data protection
officer at any time by sending an email to dpcpakistan@foodpanda.pk.
2 Privacy is your right and the choice is yours
As a user you have the choice which information you would like to share with us. Please be
aware, however, that when signing up to our platform, you are required to accept our terms of
use. Legally speaking, this means you will enter into a contract with us under which you are
entitled to use the platform, in accordance with the terms of use. Of course, we need some
information from you to be able to perform our obligations under this contract. However, it is
entirely up to you to choose whether you would like to provide such information or would rather
not use our platform.
You can take the following steps to control and manage how much personal data you share with
us:
Cookies & web-tracking: You can set your device or web browser to decline cookies and other
web-tracking technologies (which is also possible through our consent manager). If you
deactivate web-tracking, you will no longer see any personalized contents, offers or ads.
Direct marketing: If you do not want to receive newsletters from us, you can unsubscribe at
any time. In this case, we will not be able to send you any cool offers.
You may also withdraw your consent for the processing of your personal data for certain
Purposes (e.g. marketing) by submitting your request via email to dpcpakistan@foodpanda.pk.
3 Your Legal Rights
3.1 Right to access
You have the right to be informed which data we store about you and how we process this data.
We will respond to your access request as soon as practicable. We will also inform you if we are
unable to adhere to your request (with reasons) or require additional time to effect the request.
3.2 Right to rectification
If you notice that stored data is incorrect, you can always ask us to correct it.
We will respond to your correction request as soon as practicable. We will also inform you if we
are unable to adhere to your request (with reasons) or require additional time to effect the
request.
3.3 Right to withdraw your consent to the processing of your personal data
3.3.1 You can withdraw your consent to our collection, use and disclosure of your personal data
at any time for any or all of the Purposes. Upon receiving your withdrawal request, we may
require reasonable time (depending on the complexity of the request and its impact on our
relationship with you) for your request to be Processed and for us to notify you of the
consequences of us acceding to the same, including any legal consequences which may affect
your rights and liabilities to us. Please note that depending on the nature and scope of your
request, we may not be in a position to continue providing our services to you and we shall, in
such circumstances, notify you before completing the processing of your request.
3.3.2 We will endeavor to process your request as soon as possible.
3.3.3 To exercise your rights, you may send in your request via email to
dpcpakistan@foodpanda.pk at any time and we will process such requests in accordance with
this Privacy Policy and our obligations under applicable laws.
3.3.4 We may charge you a reasonable fee for the handling and processing of your requests to
access your personal data, and will inform you of the amount charged in advance.
You may also delete your account through your user profile on our platform.
4 Information We Collect
In this section you can find general information about the categories of personal data we
process about you. For your understanding, personal data is information that directly identifies
you (such as your name or photo picture) or enables us to indirectly identify you (for example,
on the basis of a user ID linked with the personal information in your profile).
You will find more detailed information on our processing activities below, in the next section.
But our data processing activities on the platform can be summarized by reference the main
categories of personal data:
4.1 Information You Provide: When you register to the Platform, use it, complete forms,
participate in skills tests or surveys, or use the Platform as collaborator, and/or register to our
affiliate or influencer or similar program, we ask you to provide certain personal information,
including a valid email address, Facebook or Google account login details and username. We
will also ask you to provide or otherwise collect additional information, such as, your name,
profile details, physical address or billing information, telephone number or other contact details,
transactional information, payment information (for example, in certain cases we process your
payment method and credit card number), taxpayer information and forms, details about other
social networks linked accounts, details about your listed gigs, purchases, education, profession
and expertise, information and files uploaded by you to the Platform, and additional
authentication information (such as copies of your government issued ID, passport, or driving
license, as permitted by applicable laws and as detailed in our Artist Help Center at “Verifying
Your Identity”). We also collect information about or contained in your communications with
Kaynchi as well as any of your posts on our blogs or forums and your communication with other
users of Kaynchi.
4.1.1 Profile data (master data): This includes your name, email address, password, telephone
number, delivery addresses, interests, age.
Why do we process this category?
This data is your master data, which we absolutely need for our services. Without an email
address / telephone number and a password, you cannot create a profile. Together with your
name, this is your master data. We need your age to ensure that you are not a minor.
4.1.2 Users (Buyers & Artists) Hosting Data: This includes your name, hosting address,
phone number, order details and order ID. This may also include Buyer’s and Artist’s names,
hosting address and contact details.
Why do we process this category?
In accordance with the principle of data minimization, we only provide our Artists (as the case
may be) with the information that they need from you to provide services requested to you.
4.1.3 Order history data: This includes your order history, selected Studios or artists (as the
case may be), invoices, order ID, comments on orders, information on payment method,
delivery address, successful orders and canceled orders.
Why do we process this category?
Each time you place an order, this information will be added to your profile. You can view all this
information in your profile at any time. We will use this information to improve our services and
optimize the platform for your interests.
4.1.4 Location data: This includes your address, postcode, city, country and your device’s
longitude and latitude.
Why do we process this category?
We need this data to be able to deliver your orders (or enable the Studios or Artists you have
ordered from to deliver you the requested services). We create the longitude and latitude
automatically in order to be able to process your hosting address in our other linked systems
and to display your address to our Artists and/or Studios.
4.1.5 Device information and access data: This includes your device ID, device identification,
operating system and corresponding version, time of access, configuration settings, and your IP
address.
Why do we process this category?
Each time you access our platform, this information is stored by us for technical reasons. We
also use parts of this information to detect suspicious behavior at an early stage and to protect
our platform.
4.1.6 Customer care data: This includes your name, address, telephone number, email
address, and your ID from any social media (if applicable).
Why do we process this category?
If you contact us, we collect this data because we need to know who we are talking to and what
we have been talking about so that we can help you with your reason for contacting us. This
also applies if you leave comments on social media on our fan pages. We do not combine this
data with your profile data on our platform, but we can still identify you by your social media ID.
4.1.7 Marketing contact and communications data: This includes your name, email address,
telephone number, and device ID.
Why do we process this category?
If you would like to receive an email newsletter, an SMS or an in-app push notification from us,
we need certain information to send you the messages. Instead of addressing you with "Hey
You", we find it more customer friendly to address you with your name. This category of
personal data is also used by us to contact you, for example, if a product cannot be delivered
and we want to offer you an alternative instead.
4.1.8 Payment data: This includes your payment method, and encrypted, pseudonymized
credit card information
Why do we process this category?
We need this information to initiate your payments and assign them to the orders you have
placed. We also need this data to store your payment information for future orders (if you give
us your consent to do so).
5 Our detailed processing activities and processing purposes:
We process your personal data only in accordance with relevant data protection laws. We pay
particular attention to the fact that all principles for the processing of personal data are taken
into account. Therefore, we only process your data if this is lawful and you can reasonably
expect it to be processed.
In order to be able to offer you our services, the processing of your personal data is essential.
You do provide us with some of this data proactively by entering them on your device. Other
data we collect automatically when you are using our platforms.
We process your personal data for the following purposes (“Purposes”):
5.1 Creating and operating your account; delivering your orders
5.2 Account Creation: When creating a Buyer account you will be asked to enter your master
data. This is absolutely necessary, as we cannot create a Buyer profile without this data. Your
email address and telephone number are particularly important, as we can use this information
to identify you in our system the next time you want to log in again. Furthermore, we would like
to ask you to choose your password carefully. Do not use the same password on multiple
websites. Your password should also be at least 12 characters long, at least one lowercase
letter, one uppercase letter, one special character (!?#,%& etc.) and one digit.
5.3 Categories of personal data:
(i) Profile data (master data)
(ii) Device information and access data
(iii) Payment data
(iv) Order data
(v) Voucher information
5.3.1 Login to an existing account: If you already have an existing Buyer account, you will
need to enter your email address and password to log in. If we detect irregularities during
registration, such as entering the wrong password several times, we will take appropriate
measures to prevent damage to you and us.
5.3.2 Single Sign-on with Facebook: If you have a Facebook profile, you can register for a
Buyer account on our website or app using the social plugin "Facebook Connect" of the social
network Facebook, which is operated by Meta Platforms, Inc., using Single Sign-on technology.
You can recognize the social plugins of "Facebook Connect" on our website or app by the blue
button with the Facebook logo and the inscription “Continue with Facebook”.
By using this “Facebook Connect” button on our website or app, you can also log in or register
on our website or app using your Facebook user data. Only if you give your express consent
prior to the registration process on the basis of a corresponding note on the exchange of data
with Facebook, we will receive the general and publicly accessible information stored in your
profile when using the Facebook "Facebook Connect" button on Facebook, depending on your
personal data protection settings on Facebook. This information includes user ID, name, profile
picture, age and gender.
Further information on the Facebook Login can be found at:
https://www.facebook.com/privacy/explanation.
5.3.3 Single Sign-on with Google: If you have an account with Google, you can use this
account to log in to our service. Google accounts for European users are provided by Google
Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google Ireland"), a subsidiary of
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 ("Google").
By using the “Continue with Google” button on our website or app, you can log in or register on
our website or app using your Google user data. Only if you give your express consent prior to
the registration process on the basis of a corresponding note on the exchange of data with
Google, will we receive your Google user ID, user name and email address. We will never
receive your Google password and cannot log in to your Google account. You can learn more
about data sharing with Google when logging in to our service with Google by reviewing
Google’s explanations here: https://support.google.com/accounts/answer/112802.
The data transmitted by Google is stored and processed by us solely for the creation of a user
account with the necessary data.
5.3.4 Single sign-on with Apple: If you have an account with Apple, you can use this account
to log in to our service. Apple accounts for European users are provided by Apple Computer
Limited, Hollyhill Industrial Estate, Cork, Ireland (“Apple Ireland”), a subsidiary of Apple Inc.,
One Apple Park Way, Cupertino, CA 95014, United States.
By using the “Continue with Apple” button on our website or app, you can log in or register on
our website or app using your Apple user data. Only if you give your express consent prior to
the registration process on the basis of a corresponding note on the exchange of data with
Apple, will we receive your Apple user ID, user name and email address. We will never receive
your Apple password and cannot log in to your Apple account. You can learn more about data
sharing with Apple when logging in to our service with Apple by reviewing Apple’s explanations
here: https://support.apple.com/en-us/HT204053.
The data transmitted by Apple is stored and processed by us solely for the creation of a user
account with the necessary data.
5.3.5 Managing Your Profile: You can log in to your profile at any time and change your
personal data, such as name, email address or telephone number. You can also view your
previous orders.
5.3.6 Order Processing: Once you have successfully registered and decided to place your
order, we will store this information in your profile and process it in further processes so that you
can submit your order to us. When you submit your order, your personal data is transferred to
our backend where it is transferred to other systems for further processing.
5.3.7 Storing your cart for later: After you have logged in to your profile and made your
selection, the products will be saved in your profile. If you accidentally close your browser or
app, you can continue to the last point of your order. We store this data to provide you with a
better ordering experience where you can conveniently continue your order with browsers or
apps that are accidentally closed.
5.3.8 Delivering your order: Once you have successfully placed your order, a number of
processes are running in the background to ensure that your order is delivered quickly. This
includes sharing your order data with the Studios and/or Artists preparing to provide your
selected grooming services as well as your Hosting address if the Artist is providing the
Services at your premises.
5.3.9 Enabling calls from Artists or Studios to check on your order: If a service of your
choice is not available for delivery or the Artist cannot reach you at the hosting address you
provided, they have received instructions from us to call you so that the problem can be solved
easily. Both the Studios and/or Artists have no claim whatsoever to your personal data and
under no circumstances may they use it for their own purposes. If you should nevertheless be
contacted by a Studio or an Artist without your prior consent, we ask you to report this to us by
e-mail to dpcpakistan@foodpanda.pk.
5.3.10 Saving your payment methods: In order to make the ordering process even more
convenient for you, we offer to save your preferred payment method. This means that you do
not have to enter your payment details again the next time you place an order. Your payment
data will be stored securely and we’ll make sure it stays encrypted at all times. Studios and
Artists will never receive your payment data.
5.3.11 Fraud detection, prevention and security of our platform: In order to protect our
Buyers and our platform from possible attacks, we continuously monitor the activities on our
websites and mobile applications. To keep the platform secure and guarantee you a safe
ordering experience, we use various technical measures to ensure that suspicious behavior
patterns are detected at an early stage and prevented as early as possible. To achieve this goal,
several software-based monitoring mechanisms run in parallel and prevent potential attackers
from damaging our platform.
The decision-making process is automated and could potentially have an impact on the
use of your registered account on our platform. If any such decision leads to a negative
result for you and you do not agree with the outcome, you can contact us at
dpcpakistan@foodpanda.pk. In this case, we will individually assess the circumstances of your
case. All of our fraud detection and prevention algorithms are always open to human review. If
you think that a mistake has been made we are happy to look into it and make corrections, if
necessary.
5.3.12 Direct Marketing:
We take steps to limit direct marketing to a reasonable and proportionate level, and to send you
communications which we believe may be of interest or relevance to you, based on the
information we have about you.
5.3.12.1 Newsletters and user surveys by email and/or text message:
If you have consented to receiving marketing materials from us when signing up for our
platform, we may occasionally send you by email, SMS or other text message regular offers of
goods or services similar to those offered on our platform. We are constantly striving to improve
our services. Your constructive feedback is very important to us. Therefore, our direct marketing
newsletters might also include surveys where we ask for your honest feedback. So we will
occasionally also send you customer surveys and ask you to give us your opinion.
If you did not consent to receiving marketing materials from us when registering your account,
you will not receive any direct marketing emails.
You are of course always free to opt out of such emails. In this case, we will store your contact
details in a list of customers who have objected to receiving direct marketing, to make sure we
can continuously comply with your objection.
You may withdraw your consent for us to send you all marketing materials by submitting your
request via email to dpcpakistan@foodpanda.pk at any time, and we will endeavor to effect your
request as soon as possible. Your withdrawal of consent for marketing purposes will not affect
your ability to use our services provided on our website and app.
You may also unsubscribe to our marketing newsletter sent via emails by clicking on the
“unsubscribe” button at the end of our emails.
Not only do the contents of our newsletters and surveys vary, but so do the technologies and
criteria we use to design our newsletters and segment Buyer groups. For example, a group of
Buyers may receive a special newsletter promoting special deals from Studios and/or Artists
where Buyers have ordered. Please be also aware that we are recording, in a pseudonymous
manner, key performance indicators to assess the effectiveness of our direct marketing
campaigns. This includes aggregated information about the opening and click-through rate for
our direct marketing messages.
This is a profiling process in which we automatically process your data. The specific Buyer
segmentation will not have a legal effect on you, nor will it similarly significantly affect you. The
only effect you will notice are interesting offers on our platforms, bespoke to your interests and
meal preferences.
Nonetheless, if this automated decision-making leads to a negative result for you and you do
not agree with this, you can contact us at dpcpakistan@foodpanda.pk. In this case, we will opt
you out of customized newsletter communications and you will no longer receive any such
messages going forward.
5.3.12.2 App Notifications:
We have a strong interest in informing you about new Studios and/or Artists or deals when using
our app. We are always working to give you an amazing Buyer experience. To achieve this, we
negotiate very good deals for you with our Artists. To inform you about these deals, we may
send you in-app-notifications or push-notifications, if you have chosen to activate this feature on
your end devices.
5.3.12.3 Online Marketing:
Convincing potential Buyers that we offer an amazing Buyer experience and that every visit to
our platform is worthwhile, is one of our key business priorities. In order to reach as many
potential Buyers as possible, we are very active in the field of online marketing and conduct the
following online marketing activities to attract new Buyers to our platform:
(i) Targeting: In principle, targeting means simply showing online advertisements (e.g. by
showing banners on websites, or delivering ads on social media service timelines) tailored to
specific target groups. We strive to deliver to you only advertisements that are in fact relevant
for your interests and bring added value to your online experience.
In our targeting process, as a first step, we define a target group based on certain criteria such
as location, age or meal preferences and, secondly, we commission our service providers to
show our advertising to the defined target group, both on our own websites/apps as well as on
online properties owned and operated by third-party publishers. To better define the intended
target groups, we segment customer types and place different ads on different portals. We will
use pseudonymous data for this purpose only. That means we will not be able to identify
individual persons within the defined target groups.
(ii) Retargeting: As soon as you have visited our platform and, for example, have already
placed an order in your shopping cart, we store this information through cookies and other
web-tracking technologies. If you continue to surf other websites, our advertising partners will
remind you on our behalf that you have not yet completed your order. We don't want you to miss
out on our amazing Buyer experience.
(iii) Cookies and web-tracking: In the context of our online marketing activities we also use
cookies and other web-tracking technologies. As stated above, these technologies help us to
recognize your device and deliver to you only the type of advertisements relevant to your
interests. As a matter of principle, our web-tracking technologies will process your device
information and access data in pseudonymous form only. This means that we will not be able to
identify you as a person on the basis of this data and we will not be able to attribute your
interactions outside of our platform to your user account with us.
To give you all the information you need, we have prepared a comprehensive Cookies, SDKs
and Web-Tracking Policy explaining not only the details of our web-tracking technologies but
also explaining how exactly you can opt-in or opt-out of the use of web-tracking technologies on
our website.
You can find our Cookies, SDKs and Web-Tracking Policy here.
5.3.13 Bonus programs: We want to reward our Buyers' loyalty with attractive deals and
points. For this reason, we offer our Buyers the opportunity to participate in such bonus
programs. Participation in a bonus program requires consent. You can revoke your consent at
any time for the future. Please send us an email to dpcpakistan@foodpanda.pk for this purpose.
5.3.14 Sweepstakes: We sometimes run sweepstakes to provide our Buyers with the chance of
winning prizes in relation to our platform (this might be a voucher, special offer or other
cash-value award). Before you participate, we will ask you to grant us your consent to process
your personal data for the purpose of signing you up for the campaign. If you refuse to grant
your consent we cannot offer you to take part in the sweepstake.
If you have already given your consent and would like to revoke it for the future, you can do so
at any time by sending an email to dataprotection@foodpanda.sg. In this case, we will exclude
you from participating in our sweepstakes and you will not receive any further invitations to
sweepstakes.
5.3.15 User interviews for market research purposes: We always develop new products and
try to adapt our services to the wishes of our Buyers. In order to measure the effectiveness of
these changes, we regularly offer interviews with our User Experience team. In these interviews
we record your usage behavior and ask you for possible optimisation possibilities.
Participation in the interviews requires your consent. If you have already given your consent and
would like to revoke it for the future, you can do so at any time by sending an email to
dpcpakistan@foodpanda.pk. In this case we will exclude you from participating in our interviews
and you will not receive any further invitations for them.
5.3.16 Vouchers: We often offer vouchers for our platforms. The reasons can vary. The purpose
of these vouchers is to reward our loyal Buyers and to encourage them to continue to lead our
loyal Buyers. In order to be able to check the number, the value and the frequency of use of the
vouchers, but also to avoid misuse of these vouchers, we collect various personal data.
5.3.17 Social Media Sites: We have profiles on various social media platforms on which we
advertise our products and interact with Buyers. Since we operate these profiles on third-party
platforms, including Facebook and Instagram, each time you visit these social media offerings
the operators of these social media platforms collect different personal data from you. The social
media platforms Facebook and Instagram are operated by Facebook.
5.3.18 Customer Relationship Management:
5.3.18.1 Your requests: Your satisfaction is our biggest goal. Therefore we are very keen to be
available for all your questions and to answer them. In order to be able to answer these
questions and understand the overall problem, we store the conversation content in our
Customer Relationship Management System when you contact us.
The content of the information we store depends on the information you provide to us as part of
our communications.
5.3.18.2 Call Center: If you contact us by phone, we store the conversation for quality
assurance purposes. In individual cases, we also use the recordings for quality improvement in
customer service, i.e. for training purposes (coaching) with our employees. The content of the
information we store depends on the information you provide to us as part of our
communications.
5.3.19 Who we share your personal data with
We never give your data to unauthorized third parties. However, in order to run our business
efficiently, we obtain the services of selected service providers and give them limited and strictly
monitored access to some of our data, in order to fulfill the Purposes. Before we forward
personal data to these partner companies for processing on our behalf, each individual
company undergoes an audit. All data recipients must meet the legal data protection
requirements and undertake to protect your personal data to a comparable standard as required
under the relevant data protection laws.
5.3.20 Service Providers and data processors
We use different service providers and data processors for our daily processing activities. These
service providers and data processors process your personal data in accordance with the
applicable local data protection laws and requirements and are permitted to process personal
data only according to our instructions. Our services providers and data processors have no
claims whatsoever to process your personal data for their own, independent purposes. We also
monitor our processors and include only those who meet our data protection standards.
You have already learned about some of the parties we use as service providers above and can
also find information on data recipients in our Cookies, SDKs and Web-Tracking Policy. Our
user platforms and databases run on cloud resources provided by the EU subsidiaries of
Google and Amazon Web Services (AWS). Because we use different data processors and
change them from time to time, it is not possible for us to identify all individual recipients of
personal data in this Privacy Policy. However, if you are interested, we will be happy to disclose
the name of the processor(s) in use at that time upon request.
5.3.20.1 Third parties: In addition to data processors, we also work with third parties, to whom
we also transmit your personal data, but who are not bound by our instructions. These are, for
example, our consultants, lawyers or tax consultants who receive your data from us on the basis
of a contract and process your personal data for legal reasons or to protect our own interests.
We do not sell or rent your personal data to third parties under any circumstances. This will
never take place without your explicit, informed consent.
5.3.20.2 Prosecuting authorities, courts and other public bodies:
Unfortunately, it can happen that a few of our customers and service providers do not behave
fairly and want to harm us. In these cases, we are not only obliged to hand over personal data
to public authorities due to legal obligations, it is also in our interest to prevent damage and to
enforce our claims and to reject unjustified claims.
We may also share your personal data with law enforcement agencies, government and
regulatory bodies to meet applicable legal or regulatory obligations.
5.4 Personal data of other individuals:
If you provide us with personal data of other individuals through your use of our platform (e.g.
providing us with your friend’s name, contact details and hosting address when placing a
grooming service order for your friend, you hereby undertake that you are authorized by these
individuals to disclose their personal data to us and that these individuals have consented for
their personal data to be collected, used and disclosed by us for such Purposes mentioned in
Clause 5.3 above.
In Short
6 Information We Collect Automatically: We collect information while you access, browse,
view or otherwise use the Platform. In other words, when you access the Platform we collect
personal information on your usage of the Platform, including transactions and communications
with other users through the Platform, your searches, the pages you visited, as well as other
actions on Platform. We also collect, use and process the information relating to such usage,
including geo-location information, IP address, device and connection information, browser
information and web-log information, and the URLs of the web pages you’ve viewed or engaged
with before or after using the Platform. We also collect and process information relating to the
use of cookies and similar technologies, as detailed below. We use that information to provide
you our services, enhance user experience, personalize your browsing experience as well as
monitor the Platform for preventing fraud and inappropriate content or behavior.
Additionally, in order to improve your online experience at Kaynchi, we have implemented
impression reporting. While you view our ads, we gather user Global Unique Identifier, HTTP
request data like, user agent, IP, host, URL, country/continent from which request made,
browser info, device/operating system/operating system version.
7 Information We Receive from Third Parties: We receive information from third party
vendors and/or other commercially available sources, such as:
7.1 Third party vendors who provide us data to supplement the information we collect about
you, in accordance with applicable laws. For example, we receive fraud warnings from service
providers for our fraud prevention and risk assessment efforts. We also receive information from
enrichment service providers to enhance and personalize your experience as well as from
advertising and marketing partners in order to manage and measure our campaigns.
7.2 If you link, connect, or login to your account with a third-party service (e.g. Google,
Facebook, LinkedIn), we receive certain information, such as your registration and profile
information from that service. This information varies and is controlled by that service or as
authorized by you via your privacy settings at that service.
7.3 If you integrate into your account information from third parties or otherwise integrate your
account with third party systems, tools or products, we will receive certain information about you
according to your permissions at such third parties.
7.4 We also receive certain information about you, if you are invited to Kaynchi by another user
(for example, as part of our collaboration tools and referral program), in such case we will
receive limited information, such as your email address or other contact information, and we will
use it for the same purpose it was provided and in accordance with the terms of this Privacy
Policy.
7.5 We combine your personal information with information we collect automatically or obtain
from other companies and use it for the purposes detailed in this Policy.
8 Our Legal Basis for Using Your Personal Information - Where relevant under applicable
laws, all processing of your personal information will be justified by a "lawful ground" for
processing. In the majority of cases, processing will be justified on the basis that:
8.1 you have provided your consent for us to use your personal information for a specific
purpose;
8.2 our use of your personal information is necessary to perform a contract or take steps to
enter into a contract with you (e.g. to provide you with services which you have purchased);
8.3 the processing is necessary to comply with a relevant legal obligation or regulatory
obligation that we have (e.g. fraud prevention); or
8.4 the processing is necessary to support our legitimate interests as a business (e.g. to
improve our services to you), subject to your interests and fundamental rights and provided it is
conducted at all times in a way that is proportionate.
9 How Do We Use the Information Collected? – We will use your personal information for the
following purposes:
9.1 to provide you with quality service and security, to operate the Platform, to perform our
obligations to you and to develop and improve our service. For example, we use personal
information to verify your identity. We also use this information to establish and set up your
account, verify or re-issue a password, log your activity, enable your communications with other
members, provide customer support and contact you from time to time. The information helps us
to develop and improve our services, to understand and analyze our performance as well as
your preferences and performance and to customize and personalize our service and enhance
your experience (including by making Gig suggestions, ranking search results, etc.).
9.2 to ensure marketplace integrity, prevent fraud and maintain a safe and secure marketplace
and services. For example, we use personal information to monitor, track and prevent fraudulent
activities and other inappropriate activities, monitor content integrity, conduct security
investigations and risk assessments, verify or authenticate information provided by you, enforce
our Terms of Service and comply with applicable laws. We conduct certain behavioral analytics
to achieve the above objectives and in limited cases, if we detect activity that we think poses a
risk to the Kaynchi marketplace, other users, our community, or third parties, automated
processes may restrict or limit your ability to use Kaynchi. If you would like to challenge any
such decision, please contact us at privacy@fiverr.com.
9.3 to contact you, as requested by you or as otherwise approved by you or permitted according
to this Policy.
9.4 to promote and advertise the Platform, our services and the Kaynchi marketplace. For
example, we use the information collected from you for the purpose of sending direct marketing
messages (as detailed below), to show you information that may be of interest to you, to
organize and facilitate referral programs, contests or other promotional activities or events.
9.5 to maintain appropriate business records, to comply with lawful requests by public
authorities and to comply with applicable laws and regulations or as otherwise required by law.
9.6 We will ask for your consent before using information for a purpose other than those set out
in this Policy.
9.7 Direct marketing:
9.7.1 We use your personal information to send you direct marketing communications about our
products, services or promotions from Kaynchi that may be of interest to you or our related
services. This may be via email, post, SMS, telephone or targeted online advertisements.
9.7.2 Our processing of your personal information for marketing purposes is based on our
legitimate interest, or on your consent, or as otherwise permitted according to applicable laws.
You have a right to prevent direct marketing of any form at any time - this can be exercised by
following the opt-out link attached to each communication or by sending an email to
optout@fiverr.com.
10 How Long Do We Keep Personal Information – We apply a general rule of keeping
personal information only for as long as is required to fulfill the purpose for which it was
collected. However, in some circumstances, we will retain your personal information for longer
periods of time. We will retain personal information for the following purposes:
10.1 as long as it is necessary and relevant for our operations, e.g. so that we have an accurate
record of your dealings with us in the event of any complaints or challenge; and
10.2 in relation to personal information from closed accounts to comply with applicable laws,
prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any
investigation, enforce our Platform terms and take other actions as permitted by law.
11 Children - This Platform is offered and available to users who are at least 18 years of age or
older and of legal age to form a binding contract. Minors under 18 and at least 13 years of age,
are only permitted to use the Platform through an account owned by a parent or legal guardian
with their appropriate permission. Minors under 13 are not permitted to use the Site or the Fiverr
services. We do not knowingly collect personal information from children under 13. Parents and
guardians should at all times supervise their children's activities. If we learn we have collected
or received personal information from a child under 13, we will delete that personal information.
If you believe we might have any information from or about a child under 13, please contact us
at privacy@fiverr.com.
12 Sharing Personal Information with Third Parties – We do not sell or rent your personal
information to third parties for their marketing purposes without your explicit consent.
We share your personal information with third parties as detailed below:
12.1 With other users and Site visitors:
12.1.1 Once you register, your username, country, and additional information regarding your
activity is made public and is visible to all users of the Platform. This information includes photos
you upload, your published portfolio, Gig information, ratings, and additional information you
may choose to add to your profile.
12.1.2 We also offer you the opportunity to participate and post content publicly in forums, blogs
and on other similar features. Please be aware that certain information, such as your user name
and profile, together with the content uploaded by you, will be publicly displayed when you use
such features. Your information will also be shared with other users when you message or
otherwise communicate with such users.
12.1.3 When you publish your information and/or share your data with other Kaynchi users, you
do so at your own risk. If you choose to share personal information with other users, including
Artists providing you a service via Kaynchi, such personal information is shared with other users
as separate controllers. While Kaynchi our Terms of Service require Artists to keep the
information shared with them confidential, Kaynchi cannot ensure that all users will do so and it
is your responsibility to ensure that other users will comply with your standards.
12.2 With Service Providers: We share personal information for business purposes with
service providers that provide us with services for the purpose of operating the Platform,
opening and operating your account as well as providing ancillary services and solutions. These
include, among others, hosting services, billing and payment processors and vendors, CRM
systems, forum hosting, community management services, data and cybersecurity services,
web analytics and performance tools, translation tools, IT SaaS services, session recording,
communication systems, mailing systems, data optimization and marketing services, data
enrichment services, legal and financial advisors or technical consultants. Consistent with
applicable legal requirements, we take appropriate technical and organizational measures to
require third parties to adequately safeguard your personal information and only process it in
accordance with our instructions;
12.3 For legal reasons: We share personal information with law enforcement agencies, public
authorities or other parties in order to respond to a subpoena or court order, judicial process or
to regulatory authorities, if we believe we are required to do so by law, or that doing so is
reasonably necessary to comply with legal processes; when we believe it necessary or
appropriate to disclose personal information to law enforcement authorities, such as to
investigate actual or suspected fraud or violations of law, breaches of security, or breaches of
this Policy; to respond to claims against us; and to protect the rights, property, or personal safety
of Kaynchi, our customers, or the public;
12.4 For payments and fraud detection: We share personal information with payment
processors, fraud detection agencies and similar third parties for the purpose of facilitating
payments done via the Platform and securing the Platform and protecting it against fraud,
unauthorized transactions (such as money laundering), claims or other liabilities;
12.5 With social media partners: Our Platform includes certain social media features,
including single sign on features. We also share limited personal information with such social
media platforms and marketing partners, such as Facebook and Google, to promote our
services or the Kaynchi marketplace. Such features and third party services collect certain
information about you and may set a cookie to enable their functionality. Such third parties’
features are governed by their policies.
12.6 With users with whom you interact: We share personal information to help facilitate
interactions between users. For example, if you are a Buyer we may share certain limited
information about you (such as the fact it is your first purchase on Kaynchi) with the Artist to
ensure the services you receive from the Artist will fit your needs; such sharing of information is
limited in scope, and is only intended to improve the services provided by the Artist and your
user experience;
12.7 With our corporate affiliates: We share personal information with Kaynchi’s corporate
affiliates that are related by common control for the purpose of operating the Platform, providing
our services to you and for other purposes listed herein; and
12.8 In the context of a corporate transaction: Personal information will also be disclosed if
we go through a business transition such as a merger, sale, transfer of all or a portion of
Kaynchi's assets, acquisition, bankruptcy or similar event. In the event that we sell any business
or assets, we will disclose your data to the prospective buyer. If we or substantially all of our
assets are acquired by a third party, information held by us about our users will be one of the
transferred assets.
Prior to disclosure, we will ensure that the recipient company undertakes to protect your
personal data to a comparable standard to that under the law and this privacy policy, and also
that the company complies with applicable data protection laws and regulations. We will
endeavor to keep the extent of the data shared with the other company to the absolute minimum
required in order to conclude the transaction.
13 Where We Store Personal Information - Some of the personal information you provide to
us will be stored or processed on our behalf by third party suppliers and data processors and
may be located in other jurisdictions whose laws may differ from the jurisdiction in which you
live. Whether to third parties or internally, there are also transfers of personal information from
the European Economic Area (“EEA”) to countries outside of the EEA not deemed to provide an
adequate level of data protection from a European data protection perspective, such as the
United States. With regard to data transfers to such recipients outside of the EEA we provide
appropriate safeguards, in particular, by way of entering into European Union (EU) standard
contractual clauses as amended from time to time, and/or equivalent data transfer safeguards.
We will take all steps reasonably necessary to ensure that your personal information is treated
securely and in accordance with this Policy.
14 Cookies
Cookies are small text files that are stored on browsers or devices by websites, apps, online
media, and advertisements.We use cookies and similar technologies (such as web beacons,
pixels, tags, and scripts) to improve and personalize your experience, provide our services,
analyze website performance and for marketing purposes such as :
(i) Distinguishing you from other users on the Kaynchi Platform remembering your preferences
and settings.
(ii) Understanding the online behaviors and interests of people who interact with our Services,
including determining the popularity of content and analyzing site traffic and trends.
(iii) Improving our Kaynchi Platform and the Services we provide.
We may also allow others to provide audience measurement and analytics services for us, to
serve advertisements on our behalf across the Internet, and to track and report on the
performance of those advertisements. As mentioned above these entities may use cookies,
web beacons, SDKs, and other technologies to identify the devices used by visitors to our
websites, as well as when they visit other online sites and services.
To learn more about how we and our third party service providers use cookies and your control
over these Cookies, please see our Cookie Policy.
15 Do Not Track (DNT) – Do Not Track (DNT) is a privacy preference that users can set in
some web browsers, allowing users to opt out of tracking by websites and online services. We
do not honor browser requests not to be tracked online (known as “Do Not Track”), but our
Cookie Policy describes how you can opt out of receiving cookies.
16 External Links - Please note that the Platform contains links to third party sites and if you
navigate to a third party site from the Platform, any data you provide to that site and any use of
that data by the third party are not under the control of Kaynchi and are not subject to this
Policy. You should consult the privacy policies of each site you visit. This Policy applies solely to
personal information collected by our Platform. If you upload content, including personal
information, to a social network and then tag the Platform, your submission will be subject to
that social network's terms of use and privacy policy, even where you post on an official Kaynchi
page on the social network. We do not have control over these terms of use and privacy policies
and have not reviewed their adequacy. You should therefore review these before submitting any
personal information.
17 Security
17.1 We implement technical and organizational measures to maintain the security of the
Platform, our services and personal information and in preventing unauthorized access, loss,
misuse, alteration, destruction or damage to it through industry standard technologies and
internal procedures. Among other things, we regularly maintain a PCI DSS (Payment Card
Industry Data Security Standards) certification (with respect to payment by credit cards), as
required. In addition, we contractually ensure that any third party processing your personal
information equally provides for confidentiality and integrity of your data in a secure way.
However, the transmission of data via the internet is not completely secure, and although we will
do our best to protect your personal information, we cannot guarantee the security of your data
transmitted to the Platform. Once we have received your data, we will use strict procedures and
security features to try to prevent unauthorized access.
17.2 Users who have registered to the Platform agree to keep their password in strict
confidence and not disclose such password to any third party. Further information about our
data security practices can be provided on request.
18 Updating Personal Information
18.1 We take steps to ensure that the personal information we collect is accurate and up to
date, and we provide you with the opportunity to update your information through your account
profile settings. In the event that you believe your information is in any way incorrect or
inaccurate, please let us know immediately. We will make sure we investigate the matter and
correct any inaccuracies as quickly as possible where necessary or give you ways to update it
quickly or to delete it - unless we have to keep that information for legitimate business or legal
purposes. When updating your personal information, we will ask you to verify your identity
before we can act on your request. If for any reason you have a problem with deleting your
personal information, please contact Kaynchi's Customer Support and we will make reasonable
efforts to delete any such information pursuant to any applicable privacy laws.
18.2 You can review and change your personal information by logging into the Platform and
visiting your account profile page.
18.3 If you delete your User Generated Content (“UGC”), as defined in the Kaynchi Terms of
Service, from the Platform, copies of your UGC may remain viewable in cached and archived
pages, or might have been copied or stored by other Platform users. Proper access and use of
information provided on the Platform, including UGC, is governed by our Terms of Service.
19 Contact Us
19.1 To exercise any of your rights in connection with your personal information, we kindly ask
that you open a Customer Relations ticket. Please include all the relevant details, so your ticket
can be handled correctly. We will process any requests in line with any local laws and our
policies and procedures. You may also contact us at privacy@fiverr.com.
19.2 If you have any questions (or comments) concerning this Policy, please email our team at
privacy@fiverr.com, and we will make an effort to reply within a reasonable timeframe.
