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Please read this privacy policy (the “Policy”) carefully to understand how (“Kaynchi”, “we”) uses personal information. By accessing or using www.kaynchi.org, the Kaynchi mobile app, or any other related sites, applications, services and goods, or any other website operated by Kaynchi that links to this policy (each, the “Platform”), you acknowledge that you have read and understood this Policy. This Policy may change from time to time; any changes we make to this Policy will be posted on the Platform, we will also take any other steps, to the extent required by applicable law, including notifying you about material changes. Changes to this Policy are effective as of the stated "Last Updated" date. We recommend that you check the Policy periodically for any updates or changes.
Kaynchi and its affiliated companies is committed to protecting the personal information of its users - buyers, artists and other visitors browsing the Platform (“users”) as well as affiliates, influencers and other collaborators interacting with Kaynchi. We believe that you have a right to know our practices regarding the information we collect when you visit and/or use the Platform. This Policy explains our privacy practices for the Platform and services provided by Kaynchi as well as privacy practices that apply to affiliates, influencers and other collaborators who are individuals. By accessing and/or using the Platform and its related sites, applications, services, goods and/or registering for an account and/or registering to our affiliate or influencer or similar program, you acknowledge that you understand how we process your personal data in accordance with this Policy, including our collection, use, disclosure, processing and retention of personal information. You can also learn how to limit sharing of information in this Policy.
We are R-Sc Internet Services Pakistan (Private) Limited (“we”, “us” or “our”), but usually we just use the name Kaynchi Pakistan.
While visiting our Platform, registering or placing orders, you agree to this privacy policy. This privacy policy applies to all personal data obtained by us through your use of our platform. It does not apply to any websites controlled by third parties not affiliated with us that our platform may link to (“Third Party Sites”). The relevant privacy policies set out in the respective Third Party Sites shall apply in those cases.
If you have any questions about data protection at Kaynchi, you can contact our data protection officer at any time by sending an email to support@kaynchi.org.
As a user you have the choice which information you would like to share with us. Please be aware, however, that when signing up to our platform, you are required to accept our terms of use. Legally speaking, this means you will enter into a contract with us under which you are entitled to use the platform, in accordance with the terms of use. Of course, we need some information from you to be able to perform our obligations under this contract. However, it is entirely up to you to choose whether you would like to provide such information or would rather not use our platform.
You can take the following steps to control and manage how much personal data you share with us:
Cookies & web-tracking: You can set your device or web browser to decline cookies and other web-tracking technologies (which is also possible through our consent manager). If you deactivate web-tracking, you will no longer see any personalized contents, offers or ads.
Direct marketing: If you do not want to receive newsletters from us, you can unsubscribe at any time. In this case, we will not be able to send you any cool offers.
You may also withdraw your consent for the processing of your personal data for certain Purposes (e.g. marketing) by submitting your request via email to support@kaynchi.org.
You have the right to be informed which data we store about you and how we process this data.
We will respond to your access request as soon as practicable. We will also inform you if we are unable to adhere to your request (with reasons) or require additional time to effect the request.
If you notice that stored data is incorrect, you can always ask us to correct it.
We will respond to your correction request as soon as practicable. We will also inform you if we are unable to adhere to your request (with reasons) or require additional time to effect the request.
3.3.1 You can withdraw your consent to our collection, use and disclosure of your personal data at any time for any or all of the Purposes. Upon receiving your withdrawal request, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be Processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. Please note that depending on the nature and scope of your request, we may not be in a position to continue providing our services to you and we shall, in such circumstances, notify you before completing the processing of your request.
3.3.3 To exercise your rights, you may send in your request via email to support@kaynchi.org at any time and we will process such requests in accordance with this Privacy Policy and our obligations under applicable laws.
3.3.4 We may charge you a reasonable fee for the handling and processing of your requests to access your personal data, and will inform you of the amount charged in advance.
You may also delete your account through your user profile on our platform.
In this section you can find general information about the categories of personal data we process about you. For your understanding, personal data is information that directly identifies you (such as your name or photo picture) or enables us to indirectly identify you (for example, on the basis of a user ID linked with the personal information in your profile).
You will find more detailed information on our processing activities below, in the next section. But our data processing activities on the platform can be summarized by reference the main categories of personal data:
4.1 Information You Provide: When you register to the Platform, use it, complete forms, participate in skills tests or surveys, or use the Platform as collaborator, and/or register to our affiliate or influencer or similar program, we ask you to provide certain personal information, including a valid email address, Facebook or Google account login details and username. We will also ask you to provide or otherwise collect additional information, such as, your name, profile details, physical address or billing information, telephone number or other contact details, transactional information, payment information (for example, in certain cases we process your payment method and credit card number), taxpayer information and forms, details about other social networks linked accounts, details about your listed gigs, purchases, education, profession and expertise, information and files uploaded by you to the Platform, and additional authentication information (such as copies of your government issued ID, passport, or driving license, as permitted by applicable laws and as detailed in our Artist Help Center at “Verifying Your Identity”). We also collect information about or contained in your communications with Kaynchi as well as any of your posts on our blogs or forums and your communication with other users of Kaynchi.
4.1.1 Profile data (master data): This includes your name, email address, password, telephone number, delivery addresses, interests, age.
Why do we process this category?
This data is your master data, which we absolutely need for our services. Without an email address / telephone number and a password, you cannot create a profile. Together with your name, this is your master data. We need your age to ensure that you are not a minor.
4.1.2 Users (Buyers & Artists) Hosting Data: This includes your name, hosting address, phone number, order details and order ID. This may also include Buyer’s and Artist’s names, hosting address and contact details.
Why do we process this category?
In accordance with the principle of data minimization, we only provide our Artists (as the case may be) with the information that they need from you to provide services requested to you.
4.1.3 Order history data: This includes your order history, selected Studios or artists (as the case may be), invoices, order ID, comments on orders, information on payment method, delivery address, successful orders and canceled orders.
Why do we process this category?
Each time you place an order, this information will be added to your profile. You can view all this information in your profile at any time. We will use this information to improve our services and optimize the platform for your interests.
Why do we process this category?
We need this data to be able to deliver your orders (or enable the Studios or Artists you have ordered from to deliver you the requested services). We create the longitude and latitude automatically in order to be able to process your hosting address in our other linked systems and to display your address to our Artists and/or Studios.
4.1.5 Device information and access data: This includes your device ID, device identification, operating system and corresponding version, time of access, configuration settings, and your IP address.
Why do we process this category?
Each time you access our platform, this information is stored by us for technical reasons. We also use parts of this information to detect suspicious behavior at an early stage and to protect our platform.
4.1.6 Customer care data: This includes your name, address, telephone number, email address, and your ID from any social media (if applicable).
Why do we process this category?
If you contact us, we collect this data because we need to know who we are talking to and what we have been talking about so that we can help you with your reason for contacting us. This also applies if you leave comments on social media on our fan pages. We do not combine this data with your profile data on our platform, but we can still identify you by your social media ID.
4.1.7 Marketing contact and communications data: This includes your name, email address, telephone number, and device ID.
Why do we process this category?
If you would like to receive an email newsletter, an SMS or an in-app push notification from us, we need certain information to send you the messages. Instead of addressing you with "Hey You", we find it more customer friendly to address you with your name. This category of personal data is also used by us to contact you, for example, if a product cannot be delivered and we want to offer you an alternative instead.
Why do we process this category?
We need this information to initiate your payments and assign them to the orders you have placed. We also need this data to store your payment information for future orders (if you give us your consent to do so).
We process your personal data only in accordance with relevant data protection laws. We pay particular attention to the fact that all principles for the processing of personal data are taken into account. Therefore, we only process your data if this is lawful and you can reasonably expect it to be processed.
In order to be able to offer you our services, the processing of your personal data is essential. You do provide us with some of this data proactively by entering them on your device. Other data we collect automatically when you are using our platforms.
We process your personal data for the following purposes (“Purposes”):
5.2 Account Creation: When creating a Buyer account you will be asked to enter your master data. This is absolutely necessary, as we cannot create a Buyer profile without this data. Your email address and telephone number are particularly important, as we can use this information to identify you in our system the next time you want to log in again. Furthermore, we would like to ask you to choose your password carefully. Do not use the same password on multiple websites. Your password should also be at least 12 characters long, at least one lowercase letter, one uppercase letter, one special character (!?#,%& etc.) and one digit.
5.3.1 Login to an existing account: If you already have an existing Buyer account, you will need to enter your email address and password to log in. If we detect irregularities during registration, such as entering the wrong password several times, we will take appropriate measures to prevent damage to you and us.
5.3.2 Single Sign-on with Facebook: If you have a Facebook profile, you can register for a Buyer account on our website or app using the social plugin "Facebook Connect" of the social network Facebook, which is operated by Meta Platforms, Inc., using Single Sign-on technology. You can recognize the social plugins of "Facebook Connect" on our website or app by the blue button with the Facebook logo and the inscription “Continue with Facebook”.
By using this “Facebook Connect” button on our website or app, you can also log in or register on our website or app using your Facebook user data. Only if you give your express consent prior to the registration process on the basis of a corresponding note on the exchange of data with Facebook, we will receive the general and publicly accessible information stored in your profile when using the Facebook "Facebook Connect" button on Facebook, depending on your personal data protection settings on Facebook. This information includes user ID, name, profile picture, age and gender.
Further information on the Facebook Login can be found at: https://www.facebook.com/privacy/explanation.
5.3.3 Single Sign-on with Google: If you have an account with Google, you can use this account to log in to our service. Google accounts for European users are provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google Ireland"), a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 ("Google").
By using the “Continue with Google” button on our website or app, you can log in or register on our website or app using your Google user data. Only if you give your express consent prior to the registration process on the basis of a corresponding note on the exchange of data with Google, will we receive your Google user ID, user name and email address. We will never receive your Google password and cannot log in to your Google account. You can learn more about data sharing with Google when logging in to our service with Google by reviewing Google’s explanations here: https://support.google.com/accounts/answer/112802.
The data transmitted by Google is stored and processed by us solely for the creation of a user account with the necessary data.
5.3.4 Single sign-on with Apple: If you have an account with Apple, you can use this account to log in to our service. Apple accounts for European users are provided by Apple Computer Limited, Hollyhill Industrial Estate, Cork, Ireland (“Apple Ireland”), a subsidiary of Apple Inc., One Apple Park Way, Cupertino, CA 95014, United States.
By using the “Continue with Apple” button on our website or app, you can log in or register on our website or app using your Apple user data. Only if you give your express consent prior to the registration process on the basis of a corresponding note on the exchange of data with Apple, will we receive your Apple user ID, user name and email address. We will never receive your Apple password and cannot log in to your Apple account. You can learn more about data sharing with Apple when logging in to our service with Apple by reviewing Apple’s explanations here: https://support.apple.com/en-us/HT204053.
The data transmitted by Apple is stored and processed by us solely for the creation of a user account with the necessary data.
5.3.5 Managing Your Profile: You can log in to your profile at any time and change your personal data, such as name, email address or telephone number. You can also view your previous orders.
5.3.6 Order Processing: Once you have successfully registered and decided to place your order, we will store this information in your profile and process it in further processes so that you can submit your order to us. When you submit your order, your personal data is transferred to our backend where it is transferred to other systems for further processing.
5.3.7 Storing your cart for later: After you have logged in to your profile and made your selection, the products will be saved in your profile. If you accidentally close your browser or app, you can continue to the last point of your order. We store this data to provide you with a better ordering experience where you can conveniently continue your order with browsers or apps that are accidentally closed.
5.3.8 Delivering your order: Once you have successfully placed your order, a number of processes are running in the background to ensure that your order is delivered quickly. This includes sharing your order data with the Studios and/or Artists preparing to provide your selected grooming services as well as your Hosting address if the Artist is providing the Services at your premises.
5.3.9 Enabling calls from Artists or Studios to check on your order: If a service of your choice is not available for delivery or the Artist cannot reach you at the hosting address you provided, they have received instructions from us to call you so that the problem can be solved easily. Both the Studios and/or Artists have no claim whatsoever to your personal data and under no circumstances may they use it for their own purposes. If you should nevertheless be contacted by a Studio or an Artist without your prior consent, we ask you to report this to us by e-mail to support@kaynchi.org.
5.3.10 Saving your payment methods: In order to make the ordering process even more convenient for you, we offer to save your preferred payment method. This means that you do not have to enter your payment details again the next time you place an order. Your payment data will be stored securely and we’ll make sure it stays encrypted at all times. Studios and Artists will never receive your payment data.
5.3.11 Fraud detection, prevention and security of our platform: In order to protect our Buyers and our platform from possible attacks, we continuously monitor the activities on our websites and mobile applications. To keep the platform secure and guarantee you a safe ordering experience, we use various technical measures to ensure that suspicious behavior patterns are detected at an early stage and prevented as early as possible. To achieve this goal, several software-based monitoring mechanisms run in parallel and prevent potential attackers from damaging our platform.
The decision-making process is automated and could potentially have an impact on the use of your registered account on our platform. If any such decision leads to a negative result for you and you do not agree with the outcome, you can contact us at support@kaynchi.org. In this case, we will individually assess the circumstances of your case. All of our fraud detection and prevention algorithms are always open to human review. If you think that a mistake has been made we are happy to look into it and make corrections, if necessary.
We take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.
If you have consented to receiving marketing materials from us when signing up for our platform, we may occasionally send you by email, SMS or other text message regular offers of goods or services similar to those offered on our platform. We are constantly striving to improve our services. Your constructive feedback is very important to us. Therefore, our direct marketing newsletters might also include surveys where we ask for your honest feedback. So we will occasionally also send you customer surveys and ask you to give us your opinion.
If you did not consent to receiving marketing materials from us when registering your account, you will not receive any direct marketing emails.
You are of course always free to opt out of such emails. In this case, we will store your contact details in a list of customers who have objected to receiving direct marketing, to make sure we can continuously comply with your objection.
You may withdraw your consent for us to send you all marketing materials by submitting your request via email to support@kaynchi.org at any time, and we will endeavor to effect your request as soon as possible. Your withdrawal of consent for marketing purposes will not affect your ability to use our services provided on our website and app.
You may also unsubscribe to our marketing newsletter sent via emails by clicking on the “unsubscribe” button at the end of our emails.
Not only do the contents of our newsletters and surveys vary, but so do the technologies and criteria we use to design our newsletters and segment Buyer groups. For example, a group of Buyers may receive a special newsletter promoting special deals from Studios and/or Artists where Buyers have ordered. Please be also aware that we are recording, in a pseudonymous manner, key performance indicators to assess the effectiveness of our direct marketing campaigns. This includes aggregated information about the opening and click-through rate for our direct marketing messages.
This is a profiling process in which we automatically process your data. The specific Buyer segmentation will not have a legal effect on you, nor will it similarly significantly affect you. The only effect you will notice are interesting offers on our platforms, bespoke to your interests and meal preferences.
Nonetheless, if this automated decision-making leads to a negative result for you and you do not agree with this, you can contact us at support@kaynchi.org. In this case, we will opt you out of customized newsletter communications and you will no longer receive any such messages going forward.
We have a strong interest in informing you about new Studios and/or Artists or deals when using our app. We are always working to give you an amazing Buyer experience. To achieve this, we negotiate very good deals for you with our Artists. To inform you about these deals, we may send you in-app-notifications or push-notifications, if you have chosen to activate this feature on your end devices.
Convincing potential Buyers that we offer an amazing Buyer experience and that every visit to our platform is worthwhile, is one of our key business priorities. In order to reach as many potential Buyers as possible, we are very active in the field of online marketing and conduct the following online marketing activities to attract new Buyers to our platform:
In our targeting process, as a first step, we define a target group based on certain criteria such as location, age or meal preferences and, secondly, we commission our service providers to show our advertising to the defined target group, both on our own websites/apps as well as on online properties owned and operated by third-party publishers. To better define the intended target groups, we segment customer types and place different ads on different portals. We will use pseudonymous data for this purpose only. That means we will not be able to identify individual persons within the defined target groups.
To give you all the information you need, we have prepared a comprehensive Cookies, SDKs and Web-Tracking Policy explaining not only the details of our web-tracking technologies but also explaining how exactly you can opt-in or opt-out of the use of web-tracking technologies on our website.
You can find our Cookies, SDKs and Web-Tracking Policy here.
5.3.13 Bonus programs: We want to reward our Buyers' loyalty with attractive deals and points. For this reason, we offer our Buyers the opportunity to participate in such bonus programs. Participation in a bonus program requires consent. You can revoke your consent at any time for the future. Please send us an email to support@kaynchi.org for this purpose.
5.3.14 Sweepstakes: We sometimes run sweepstakes to provide our Buyers with the chance of winning prizes in relation to our platform (this might be a voucher, special offer or other cash-value award). Before you participate, we will ask you to grant us your consent to process your personal data for the purpose of signing you up for the campaign. If you refuse to grant your consent we cannot offer you to take part in the sweepstake.
If you have already given your consent and would like to revoke it for the future, you can do so at any time by sending an email to support@kaynchi.org. In this case, we will exclude you from participating in our sweepstakes and you will not receive any further invitations to sweepstakes.
5.3.15 User interviews for market research purposes: We always develop new products and try to adapt our services to the wishes of our Buyers. In order to measure the effectiveness of these changes, we regularly offer interviews with our User Experience team. In these interviews we record your usage behavior and ask you for possible optimisation possibilities.
Participation in the interviews requires your consent. If you have already given your consent and would like to revoke it for the future, you can do so at any time by sending an email to support@kaynchi.org. In this case we will exclude you from participating in our interviews and you will not receive any further invitations for them.
5.3.16 Vouchers: We often offer vouchers for our platforms. The reasons can vary. The purpose of these vouchers is to reward our loyal Buyers and to encourage them to continue to lead our loyal Buyers. In order to be able to check the number, the value and the frequency of use of the vouchers, but also to avoid misuse of these vouchers, we collect various personal data.
5.3.17 Social Media Sites: We have profiles on various social media platforms on which we advertise our products and interact with Buyers. Since we operate these profiles on third-party platforms, including Facebook and Instagram, each time you visit these social media offerings the operators of these social media platforms collect different personal data from you. The social media platforms Facebook and Instagram are operated by Facebook.
5.3.18.1 Your requests: Your satisfaction is our biggest goal. Therefore we are very keen to be available for all your questions and to answer them. In order to be able to answer these questions and understand the overall problem, we store the conversation content in our Customer Relationship Management System when you contact us.
The content of the information we store depends on the information you provide to us as part of our communications.
5.3.18.2 Call Center: If you contact us by phone, we store the conversation for quality assurance purposes. In individual cases, we also use the recordings for quality improvement in customer service, i.e. for training purposes (coaching) with our employees. The content of the information we store depends on the information you provide to us as part of our communications.
We never give your data to unauthorized third parties. However, in order to run our business efficiently, we obtain the services of selected service providers and give them limited and strictly monitored access to some of our data, in order to fulfill the Purposes. Before we forward personal data to these partner companies for processing on our behalf, each individual company undergoes an audit. All data recipients must meet the legal data protection requirements and undertake to protect your personal data to a comparable standard as required under the relevant data protection laws.
We use different service providers and data processors for our daily processing activities. These service providers and data processors process your personal data in accordance with the applicable local data protection laws and requirements and are permitted to process personal data only according to our instructions. Our services providers and data processors have no claims whatsoever to process your personal data for their own, independent purposes. We also monitor our processors and include only those who meet our data protection standards.
You have already learned about some of the parties we use as service providers above and can also find information on data recipients in our Cookies, SDKs and Web-Tracking Policy. Our user platforms and databases run on cloud resources provided by the EU subsidiaries of Google and Amazon Web Services (AWS). Because we use different data processors and change them from time to time, it is not possible for us to identify all individual recipients of personal data in this Privacy Policy. However, if you are interested, we will be happy to disclose the name of the processor(s) in use at that time upon request.
5.3.20.1 Third parties: In addition to data processors, we also work with third parties, to whom we also transmit your personal data, but who are not bound by our instructions. These are, for example, our consultants, lawyers or tax consultants who receive your data from us on the basis of a contract and process your personal data for legal reasons or to protect our own interests. We do not sell or rent your personal data to third parties under any circumstances. This will never take place without your explicit, informed consent.
Unfortunately, it can happen that a few of our customers and service providers do not behave fairly and want to harm us. In these cases, we are not only obliged to hand over personal data to public authorities due to legal obligations, it is also in our interest to prevent damage and to enforce our claims and to reject unjustified claims.
We may also share your personal data with law enforcement agencies, government and regulatory bodies to meet applicable legal or regulatory obligations.
If you provide us with personal data of other individuals through your use of our platform (e.g. providing us with your friend’s name, contact details and hosting address when placing a grooming service order for your friend, you hereby undertake that you are authorized by these individuals to disclose their personal data to us and that these individuals have consented for their personal data to be collected, used and disclosed by us for such Purposes mentioned in Clause 5.3 above.
In Short
6 Information We Collect Automatically: We collect information while you access, browse, view or otherwise use the Platform. In other words, when you access the Platform we collect personal information on your usage of the Platform, including transactions and communications with other users through the Platform, your searches, the pages you visited, as well as other actions on Platform. We also collect, use and process the information relating to such usage, including geo-location information, IP address, device and connection information, browser information and web-log information, and the URLs of the web pages you’ve viewed or engaged with before or after using the Platform. We also collect and process information relating to the use of cookies and similar technologies, as detailed below. We use that information to provide you our services, enhance user experience, personalize your browsing experience as well as monitor the Platform for preventing fraud and inappropriate content or behavior.
Additionally, in order to improve your online experience at Kaynchi, we have implemented impression reporting. While you view our ads, we gather user Global Unique Identifier, HTTP request data like, user agent, IP, host, URL, country/continent from which request made, browser info, device/operating system/operating system version.
7 Information We Receive from Third Parties: We receive information from third party vendors and/or other commercially available sources, such as:
7.1 Third party vendors who provide us data to supplement the information we collect about you, in accordance with applicable laws. For example, we receive fraud warnings from service providers for our fraud prevention and risk assessment efforts. We also receive information from enrichment service providers to enhance and personalize your experience as well as from advertising and marketing partners in order to manage and measure our campaigns.
7.2 If you link, connect, or login to your account with a third-party service (e.g. Google, Facebook, LinkedIn), we receive certain information, such as your registration and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.
7.3 If you integrate into your account information from third parties or otherwise integrate your account with third party systems, tools or products, we will receive certain information about you according to your permissions at such third parties.
7.4 We also receive certain information about you, if you are invited to Kaynchi by another user (for example, as part of our collaboration tools and referral program), in such case we will receive limited information, such as your email address or other contact information, and we will use it for the same purpose it was provided and in accordance with the terms of this Privacy Policy.
7.5 We combine your personal information with information we collect automatically or obtain from other companies and use it for the purposes detailed in this Policy.
8 Our Legal Basis for Using Your Personal Information - Where relevant under applicable laws, all processing of your personal information will be justified by a "lawful ground" for processing. In the majority of cases, processing will be justified on the basis that:
8.2 our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with services which you have purchased);
8.3 the processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (e.g. fraud prevention); or
8.4 the processing is necessary to support our legitimate interests as a business (e.g. to improve our services to you), subject to your interests and fundamental rights and provided it is conducted at all times in a way that is proportionate.
9 How Do We Use the Information Collected? – We will use your personal information for the following purposes:
9.1 to provide you with quality service and security, to operate the Platform, to perform our obligations to you and to develop and improve our service. For example, we use personal information to verify your identity. We also use this information to establish and set up your account, verify or re-issue a password, log your activity, enable your communications with other members, provide customer support and contact you from time to time. The information helps us to develop and improve our services, to understand and analyze our performance as well as your preferences and performance and to customize and personalize our service and enhance your experience (including by making Gig suggestions, ranking search results, etc.).
9.2 to ensure marketplace integrity, prevent fraud and maintain a safe and secure marketplace and services. For example, we use personal information to monitor, track and prevent fraudulent activities and other inappropriate activities, monitor content integrity, conduct security investigations and risk assessments, verify or authenticate information provided by you, enforce our Terms of Service and comply with applicable laws. We conduct certain behavioral analytics to achieve the above objectives and in limited cases, if we detect activity that we think poses a risk to the Kaynchi marketplace, other users, our community, or third parties, automated processes may restrict or limit your ability to use Kaynchi. If you would like to challenge any such decision, please contact us at support@kaynchi.org.
9.4 to promote and advertise the Platform, our services and the Kaynchi marketplace. For example, we use the information collected from you for the purpose of sending direct marketing messages (as detailed below), to show you information that may be of interest to you, to organize and facilitate referral programs, contests or other promotional activities or events.
9.5 to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law.
9.7.1 We use your personal information to send you direct marketing communications about our products, services or promotions from Kaynchi that may be of interest to you or our related services. This may be via email, post, SMS, telephone or targeted online advertisements.
9.7.2 Our processing of your personal information for marketing purposes is based on our legitimate interest, or on your consent, or as otherwise permitted according to applicable laws. You have a right to prevent direct marketing of any form at any time - this can be exercised by following the opt-out link attached to each communication or by sending an email to support@kaynchi.org.
10 How Long Do We Keep Personal Information – We apply a general rule of keeping personal information only for as long as is required to fulfill the purpose for which it was collected. However, in some circumstances, we will retain your personal information for longer periods of time. We will retain personal information for the following purposes:
10.1 as long as it is necessary and relevant for our operations, e.g. so that we have an accurate record of your dealings with us in the event of any complaints or challenge; and
10.2 in relation to personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Platform terms and take other actions as permitted by law.
11 Children - This Platform is offered and available to users who are at least 18 years of age or older and of legal age to form a binding contract. Minors under 18 and at least 13 years of age, are only permitted to use the Platform through an account owned by a parent or legal guardian with their appropriate permission. Minors under 13 are not permitted to use the Site or the Kaynchi services. We do not knowingly collect personal information from children under 13. Parents and guardians should at all times supervise their children's activities. If we learn we have collected or received personal information from a child under 13, we will delete that personal information. If you believe we might have any information from or about a child under 13, please contact us at support@kaynchi.org.
12 Sharing Personal Information with Third Parties – We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
We share your personal information with third parties as detailed below:
12.1.1 Once you register, your username, country, and additional information regarding your activity is made public and is visible to all users of the Platform. This information includes photos you upload, your published portfolio, Gig information, ratings, and additional information you may choose to add to your profile.
12.1.2 We also offer you the opportunity to participate and post content publicly in forums, blogs and on other similar features. Please be aware that certain information, such as your user name and profile, together with the content uploaded by you, will be publicly displayed when you use such features. Your information will also be shared with other users when you message or otherwise communicate with such users.
12.1.3 When you publish your information and/or share your data with other Kaynchi users, you do so at your own risk. If you choose to share personal information with other users, including Artists providing you a service via Kaynchi, such personal information is shared with other users as separate controllers. While Kaynchi our Terms of Service require Artists to keep the information shared with them confidential, Kaynchi cannot ensure that all users will do so and it is your responsibility to ensure that other users will comply with your standards.
12.2 With Service Providers: We share personal information for business purposes with service providers that provide us with services for the purpose of operating the Platform, opening and operating your account as well as providing ancillary services and solutions. These include, among others, hosting services, billing and payment processors and vendors, CRM systems, forum hosting, community management services, data and cybersecurity services, web analytics and performance tools, translation tools, IT SaaS services, session recording, communication systems, mailing systems, data optimization and marketing services, data enrichment services, legal and financial advisors or technical consultants. Consistent with applicable legal requirements, we take appropriate technical and organizational measures to require third parties to adequately safeguard your personal information and only process it in accordance with our instructions;
12.3 For legal reasons: We share personal information with law enforcement agencies, public authorities or other parties in order to respond to a subpoena or court order, judicial process or to regulatory authorities, if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe it necessary or appropriate to disclose personal information to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Policy; to respond to claims against us; and to protect the rights, property, or personal safety of Kaynchi, our customers, or the public;
12.4 For payments and fraud detection: We share personal information with payment processors, fraud detection agencies and similar third parties for the purpose of facilitating payments done via the Platform and securing the Platform and protecting it against fraud, unauthorized transactions (such as money laundering), claims or other liabilities;
12.5 With social media partners: Our Platform includes certain social media features, including single sign on features. We also share limited personal information with such social media platforms and marketing partners, such as Facebook and Google, to promote our services or the Kaynchi marketplace. Such features and third party services collect certain information about you and may set a cookie to enable their functionality. Such third parties’ features are governed by their policies.
12.6 With users with whom you interact: We share personal information to help facilitate interactions between users. For example, if you are a Buyer we may share certain limited information about you (such as the fact it is your first purchase on Kaynchi) with the Artist to ensure the services you receive from the Artist will fit your needs; such sharing of information is limited in scope, and is only intended to improve the services provided by the Artist and your user experience;
12.7 With our corporate affiliates: We share personal information with Kaynchi’s corporate affiliates that are related by common control for the purpose of operating the Platform, providing our services to you and for other purposes listed herein; and
12.8 In the context of a corporate transaction: Personal information will also be disclosed if we go through a business transition such as a merger, sale, transfer of all or a portion of Kaynchi's assets, acquisition, bankruptcy or similar event. In the event that we sell any business or assets, we will disclose your data to the prospective buyer. If we or substantially all of our assets are acquired by a third party, information held by us about our users will be one of the transferred assets.
Prior to disclosure, we will ensure that the recipient company undertakes to protect your personal data to a comparable standard to that under the law and this privacy policy, and also that the company complies with applicable data protection laws and regulations. We will endeavor to keep the extent of the data shared with the other company to the absolute minimum required in order to conclude the transaction.
13 Where We Store Personal Information - Some of the personal information you provide to us will be stored or processed on our behalf by third party suppliers and data processors and may be located in other jurisdictions whose laws may differ from the jurisdiction in which you live. Whether to third parties or internally, there are also transfers of personal information from the European Economic Area (“EEA”) to countries outside of the EEA not deemed to provide an adequate level of data protection from a European data protection perspective, such as the United States. With regard to data transfers to such recipients outside of the EEA we provide appropriate safeguards, in particular, by way of entering into European Union (EU) standard contractual clauses as amended from time to time, and/or equivalent data transfer safeguards. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy.
Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements.We use cookies and similar technologies (such as web beacons, pixels, tags, and scripts) to improve and personalize your experience, provide our services, analyze website performance and for marketing purposes such as :
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. As mentioned above these entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.
To learn more about how we and our third party service providers use cookies and your control over these Cookies, please see our Cookie Policy.
15 Do Not Track (DNT) – Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. We do not honor browser requests not to be tracked online (known as “Do Not Track”), but our Cookie Policy describes how you can opt out of receiving cookies.
16 External Links - Please note that the Platform contains links to third party sites and if you navigate to a third party site from the Platform, any data you provide to that site and any use of that data by the third party are not under the control of Kaynchi and are not subject to this Policy. You should consult the privacy policies of each site you visit. This Policy applies solely to personal information collected by our Platform. If you upload content, including personal information, to a social network and then tag the Platform, your submission will be subject to that social network's terms of use and privacy policy, even where you post on an official Kaynchi page on the social network. We do not have control over these terms of use and privacy policies and have not reviewed their adequacy. You should therefore review these before submitting any personal information.
17.1 We implement technical and organizational measures to maintain the security of the Platform, our services and personal information and in preventing unauthorized access, loss, misuse, alteration, destruction or damage to it through industry standard technologies and internal procedures. Among other things, we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification (with respect to payment by credit cards), as required. In addition, we contractually ensure that any third party processing your personal information equally provides for confidentiality and integrity of your data in a secure way. However, the transmission of data via the internet is not completely secure, and although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to the Platform. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.
17.2 Users who have registered to the Platform agree to keep their password in strict confidence and not disclose such password to any third party. Further information about our data security practices can be provided on request.
18.1 We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account profile settings. In the event that you believe your information is in any way incorrect or inaccurate, please let us know immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary or give you ways to update it quickly or to delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we will ask you to verify your identity before we can act on your request. If for any reason you have a problem with deleting your personal information, please contact Kaynchi's Customer Support and we will make reasonable efforts to delete any such information pursuant to any applicable privacy laws.
18.2 You can review and change your personal information by logging into the Platform and visiting your account profile page.
18.3 If you delete your User Generated Content (“UGC”), as defined in the Kaynchi Terms of Service, from the Platform, copies of your UGC may remain viewable in cached and archived pages, or might have been copied or stored by other Platform users. Proper access and use of information provided on the Platform, including UGC, is governed by our Terms of Service.
19.1 To exercise any of your rights in connection with your personal information, we kindly ask that you open a Customer Relations ticket. Please include all the relevant details, so your ticket can be handled correctly. We will process any requests in line with any local laws and our policies and procedures. You may also contact us at support@kaynchi.org.
19.2 If you have any questions (or comments) concerning this Policy, please email our team at support@kaynchi.org, and we will make an effort to reply within a reasonable timeframe.